Frequently Asked Questions

  • HAIR & MAKEUP ANYWHERE IN THE WORLD!  My love for travel is deeply woven into my work, and I feel truly grateful to bring beauty to clients both near and far. Whether you're a local client or planning a destination event abroad, it would be an honour to be part of your special day.

    • Custom Bridal Preparation Guide, delivered as soon as you book with amazing advice regarding your bridal journey, to ensure your skin and hair are wedding-ready.

    • Pre-Session Consultation exploring your vision, preferences, mood board, and every detail that defines your dream look.

    • Advanced Skin Preparation to enhance radiance, longevity, and flawless finish.

    • Relaxing Facial Massage to soothe the senses before makeup application

    • Signature Bridal Makeup Application, tailored to your features, style, and chosen bridal aesthetic.

    • High-quality Strip Lashes Included

    • Exclusively Tailored Hairstyling crafted to complement your gown, accessories, and overall vision

    • Bespoke Timeline Creation

    • Premium Mini Touch-Up Kit for the bride

    • Full-Day Dedication from the moment beauty begins until the ceremony, I remain fully by your side for touch-ups, changes, veil placement, and final checks. You are never left alone.

  • Time is limited on the wedding day, so it is best to have a clear idea of what to expect to avoid any disappointment or last-minute changes.
    Bridal trials are included in my packages.


    A bridal trial is more than just a preview — it is an essential part of creating your perfect wedding-day look.
    This dedicated session allows us to get to know one another, understand your personal style, explore your vision, and refine every detail in a calm, unhurried environment.

    It ensures that your makeup and hair are perfectly tailored to your features, your gown, and your overall aesthetic.
    By the time your wedding day arrives, everything has been streamlined, perfected, and planned — giving you complete confidence and a beautifully seamless, stress-free experience.

  • Bridal makeup takes 75 – 90 mins, bridal party members makeup takes 45 - 60mins, bridal hair takes anything from 60 – 120 mins, and bridal party members a maximum time allowance for their chosen style is 45 - 60 mins

  • Yes we do!
    To honour the bride’s once-in-a-lifetime moment, all signature and extravagant styles are reserved solely for her.
    Bridal party members receive beautifully polished looks, however we do not replicate bridal-level styling, ensuring the bride remains the centre of elegance and attention.

  • We use a curated selection of high-quality local and international products to ensure a flawless, long-lasting finish. If you have any known allergies or skin sensitivities, please inform us prior to your trial or event so we can make appropriate adjustments.

    While every precaution is taken to ensure your safety and comfort, Rose Serene Studio cannot be held responsible for any skin reactions resulting from undisclosed conditions or sensitivities.

    If you prefer to have us use your own products, please do bring them along and we will have no problem working with them to create your desired look.

    Brands we use:

    Fenty Beauty, Huda Beauty, Rare Beauty, Hourglass, Urban Decay, Beauty Bay, Kryolan, Patrick Ta, P.Louise, Tarte, Creative Glamour, Smashbox, MUD, Inglot, NYX, Swiitch Beauty, MAC, Phoera, E.L.F, Maybelline, L’Oreal, CeraVa, Elizabeth Arden.

    1. Full payment is required upfront for all PHOTO SHOOTS, SPECIAL OCCASIONS & MATRIC FAREWELLS.

    2. ALL WEDDINGS: A 50% Reservation fee will be required upfront to secure your wedding date, and the remainder 14 days before the wedding.

    3. Upon booking, a specific date will be agreed upon, while all other potential dates will remain available for other clients.

    4. Terms and conditions apply and must be signed and received along with the POP

  • Should you need to postpone or reschedule your event, penalties may apply to reflect the loss of opportunity and reserved time, as other bookings are declined once your date is confirmed.

    If you choose to cancel your booking, the 50% retainer is strictly non-refundable.
    Any services already rendered are 100% non-refundable, regardless of timing.

    Thereafter, a sliding scale will apply to cover the loss of opportunity and reserved time during which other bookings were turned away.

  • Makeup: Please ensure your skin is clean and free of makeup. Use your daily moisturizer. Any unwanted hair must please be removed in advance, ie: brows, lip etc. This give a more polished finish as powders grip to hair and show up more. Please try and wear white or a colour similar to your wedding dress as it gives you a better idea of the end look.

    Hair: Please wash your hair well the day before, and blow-dry it smooth or straighten it. (This helps to ensure the curls are frizz free and long-lasting) do not use any heavy cream products, gel, or dry shampoo after washing your hair.

  • Yes, we love reference photos! Always be realistic when choosing reference pics of what you have in mind for your hair and makeup.

    Take into account your facial features, skin tone, hair colour, length and thickness. Makeup will look different on a pale skin vs tanned and hooded eyes vs almond eyes etc.

    Hair will always be shorter when curled. If you choose a big volume hairstyle, but have thin hair you definitely will need extensions. Be mindful of having realistic expectations.

  • Our makeup application is designed to be long-lasting, with high-performance products and expert techniques that ensure you look flawless from the first photo to the final dance. From morning prep to late-night celebrations, your makeup will hold beautifully through tears, kisses, and joyful moments. However, please note that deliberate interference — such as excessive touching, wiping, or applying other products over the makeup — may affect its longevity, and we cannot be held responsible for any resulting changes.

  • Yes we are inclusive when it comes to our makeup and hairstyling, however please note: we do not work on synthetic hair, only human hair.

  • Brides who wish to have more personalized experience, and make a deliberate choice to prioritize themselves on the day.

    I offer a Premium bespoke bridal experience. It allows for a dedicated focus on refining every detail of your appearance, ensuring that you feel unique and cherished on your special day.

    By eliminating distractions, you can fully immerse yourself in the wedding day.

  • As I prefer to be able to spend quality time perfecting the brides look as well as her most important ladies at the wedding. (No bride wants to have her hair and makeup rushed.)

    I have under my wing a number of exceptional artists who I will contract in to assist on the day. Please note that this will incur an additional charge of R1000 per stylist/artist, in addition to their travel charge if required.

  • Early Start Policy

    I am always happy to begin earlier than usual to ensure your wedding morning flows calmly and beautifully. Early starts are never a problem and are part of the dedicated service I provide for my brides.

    However, if your venue requires more than an hour of travel before sunrise or if the route is considered unsafe to drive in the early hours, overnight accommodation will be required the night before.
    This ensures:

    • Your safety and mine

    • A punctual, stress-free start

    • The quality and reliability of your bridal beauty experience

    My priority is to arrive relaxed, prepared, and fully dedicated to you — no rushing, no risk, and no compromise.

  • Life happens and I totally understand. But, as you may not be the only client booked on the day, any extension to the agreed-upon timescale will incur an additional booking fee of R1000.00 per hour UPFRONT, if I am able to assist you.

    I value my time, and as such, I kindly request my clients to adhere strictly to the agreed-upon timelines.

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