1. Do you travel to the venue, or do I need to come to your studio?

HAIR & MAKEUP ANYWHERE IN THE WORLD!  My love for travel is deeply woven into my work, and I feel truly grateful to bring beauty to clients both near and far. Whether you're a local client or planning a destination event abroad, it would be an honour to be part of your special day.

2. What is included in the bridal makeup package?

Where makeup packages are booked, lashes are included for all the ladies, (excluding children)
as well as one quick touch-up per person just before the photos, and a mini touch up kit for the bride.

3. Is a bridal trial necessary — and when should I book it?

Time is limited on the wedding day, so it is best to have a clear idea of what to expect to avoid any disappointment or last-minute changes. Bridal trials are highly recommended. Many brides find that they change their minds once they have had a trial run. What you may have seen and liked on a Pinterest or Instagram image, may not suit you or your wedding dress

4. How long will my makeup and/or hair take on the wedding day?

Bridal makeup takes 60 – 75 mins, bridal party members makeup takes 45mins, bridal hair takes anything from 60 – 120 mins, and bridal party members a maximum time allowance for their chosen style is 45mins

5. Do you offer makeup for bridesmaids, mothers, or flower girls?

Yes, we offer a full house service for the whole bridal party. Please do note however, bridal makeup and hair styles or extravagant styles are reserved exclusively for the bride, and will not be offered to bridal party members.

6. What products do you use — and are they suitable for sensitive skin?

We use a curated selection of high-quality local and international products to ensure a flawless, long-lasting finish. If you have any known allergies or skin sensitivities, please inform us prior to your trial or event so we can make appropriate adjustments.
While every precaution is taken to ensure your safety and comfort, Rose Serene Studio cannot be held responsible for any skin reactions resulting from undisclosed conditions or sensitivities.
If you prefer to have us use your own products, please do bring them along and we will have no problem working with them to create your desired look.

7. How do I secure my date — is a deposit required?

1. Full payment is required upfront for all PHOTO SHOOTS, SPECIAL OCCASIONS, MATRIC FAREWELLS & TRIAL ONLY BOOKINGS.

2. ALL WEDDINGS: A 50% Reservation fee will be required upfront to secure your wedding date, and the remainder 14 days before the wedding.

3. Upon booking, a specific date will be agreed upon, while all other potential dates will remain available for other clients.

4. Terms and conditions apply and must be signed and received along with the POP

8. What happens if I need to cancel or reschedule?

Should you be required to postpone or reschedule your event. Penalties are charged to reflect the loss of opportunity and reserved time, as other bookings are turned away once a date is confirmed.
Should you need to cancel, the 50% retainer fee for the event date is non-refundable , excluding services already rendered, thereafter a sliding scale is reflect the loss of opportunity and reserved time, as other bookings are turned away once a date is confirmed

9. How should I prepare my skin and hair before the big day?

Makeup: Please ensure your skin is clean and free of makeup. Use your daily moisturizer. Any unwanted hair must please be removed in advance, ie: brows, lip etc. This give a more polished finish as powders grip to hair and show up more. Please try and wear white or a colour similar to your wedding dress as it gives you a better idea of the end look.
Hair: Please wash your hair well the day before, and blow-dry it smooth or straighten it. (This helps to ensure the curls are frizz free and long-lasting) do not use any heavy cream products, gel, or dry shampoo after washing your hair.

10. Can I send you inspiration pictures, and will you help me choose a look?

Yes, we love reference photos! Always be realistic when choosing reference pics of what you have in mind for your hair and makeup.

Take into account your facial features, skin tone, hair colour, length and thickness. Makeup will look different on a pale skin vs tanned and hooded eyes vs almond eyes etc.

Hair will always be shorter when curled. If you choose a big volume hairstyle, but have thin hair you definitely will need extensions. Be mindful of having realistic expectations.

11. Will my makeup last all day — and do you offer touch-ups?

Our makeup application is designed to be long-lasting, with high-performance products and expert techniques that ensure you look flawless from the first photo to the final dance. From morning prep to late-night celebrations, your makeup will hold beautifully through tears, kisses, and joyful moments. However, please note that deliberate interference — such as excessive touching, wiping, or applying other products over the makeup — may affect its longevity, and we cannot be held responsible for any resulting changes.

12. Do you work with all skin tones and hair types?

Yes we are inclusive when it comes to our makeup and hairstyling, however please note: we do not work on synthetic hair, only human hair.

13. I am a solo bride with no bridal party, can you help?

No problem! Brides who are on a budget or wish to have more personalized experience, and make a deliberate choice to prioritize themselves on the day. This bespoke approach is perfect for you. It allows for a dedicated focus on refining every detail of your appearance, ensuring that you feel unique and cherished on your special day.

By eliminating distractions, you can fully immerse yourself in the wedding day.

Please note: When only the bride is booked, additional appointments may be accepted on the same day to optimise time and income. To ensure exclusive availability, we recommend booking full bridal party services.

14. What if I have a larger bridal party?

It is preferable that I focus on the Bride and 2 ladies for hair and makeup, on the wedding day I prefer to be able to spend quality time perfecting the brides look as well as her most important ladies at the wedding. No bride wants to have her hair and makeup rushed. I want to ensure that all bridal party members on the wedding day also feel special. So, if we're short on time, I’ll hire an epic additional artist to help us. Please note that this will incur an additional charge of R750 per stylist/artist, in addition to their travel charge if required.

15. I have a morning wedding or need an early start?

I am happy to help. Please note however, any starting time before 7 am will be charged an additional R500 per hour, due to Au Pair costs that I will incur.

16. What if I am running late on the day?

Life happens and I totally understand. But, as you may not be the only client booked on the day, any extension to the agreed-upon timescale will incur an additional booking fee of R500.00 per hour in UPFRONT, if I am able to assist you.

I value my time, and as such, I kindly request my clients to adhere strictly to the agreed-upon timelines..